Refund & Return Policy

A legal disclaimer

At Steady Essentials, we want every customer to feel confident purchasing from us, and that confidence starts with a clear, fair, and transparent approach to refunds and returns. We understand that shopping online means you're unable to physically inspect a product before purchase, and we take that into account in how we handle returns, faults, and change-of-mind requests.
 

Under the Australian Consumer Law, you are automatically entitled to a repair, replacement, or refund if a product you've purchased has a major fault, is significantly different from its description, or fails to do what it's meant to do. These rights exist regardless of any policy we publish, and nothing in this document is intended to reduce, limit, or exclude them. Separately, and as a matter of good customer service rather than legal obligation, we also offer a change-of-mind return window, outlined below, for customers who simply decide an item isn't right for them.
 

We process all refund and return requests promptly and communicate clearly with customers throughout, because we believe a fair returns process is part of running a trustworthy business, not an afterthought.

 

If your item arrives faulty, damaged, or significantly different from what was advertised, please contact us within 7 days of delivery at support@steadyessentialsstore.com, including your order number and photos clearly showing the issue. Once reviewed, we will arrange a replacement, repair, or full refund, including return shipping costs, at no expense to you. This applies regardless of the reason for the fault, in line with your rights under the Australian Consumer Law.
 

For change-of-mind returns, we accept requests within 14 days of delivery, provided the item is unused, undamaged, and returned in its original packaging with all accessories included. Change-of-mind returns are the customer's responsibility to ship back to us, and original shipping costs are non-refundable in these cases. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5 to 10 business days.

For hygiene and safety reasons, certain items — including earphones, in-ear devices, and any product where a protective seal has been broken or the item has been used — cannot be returned for change of mind, unless the item is faulty. Refunds are always issued to the original payment method used at checkout; we are unable to offer store credit or alternative payment in place of a refund unless specifically agreed with the customer.